Your Baggage/ Luggage
As part of Airport Hopper’s terms and conditions we would ask passengers to please note that luggage should be kept to a minimum of 1 suitcase + 1 piece of small hand luggage per person on the Airport Hopper service. In the event that you may wish to transport more than than the permitted amount of luggage (outlined above) with you on the Airport Hopper service, you are requested to email:firstname.lastname@example.org to establish if your excess luggage can be accommodated.
Online Ticket Booking Confirmations / Procedure to follow to board Airport Hopper Vehicles with your online tickets
When you book Airport Hopper online ticket(s) you will receive an automated email confirming your booking. This email serves as your ticket to board the bus, it should be printed or presented via iPhone or Smart Phone to the Airport Hopper driver. The automated email confirmation is the only confirmation accepted by Airport Hopper. Online booking confirmations can be presented by iPhone, or any hand held phone, tablet or device. Palisis AG is contracting is supply all online booking functionality to airporthopper.ie
Cancelled Online Bookings
All online bookings made on any of the Airport Hopper websites are final and non-refundable. Applications for refunds in exceptional circumstances will only be processed if the application is made to Airport Hopper in writing, and is accompanied by a medical certificate.
Customers are entitled to a full refund in the event that the company cancels a service. All other refunds are at the discretion of the company. Please note that the company cannot issue refunds for unused tickets and customers are not entitled to a refund or partial refund to avail of a special offer.
Cancellation by the company
In the event of an emergency, riot, civil commotion, strike, lock out stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions) the company may, by returning all money paid and without further or other liability, cancel the contract.
Breakdowns and delays
The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result. When travelling to Dublin Airport please remember to allow sufficient time between your coach arrival and your opening flight check-in time.
Route and Vehicle
The company reserves the right to substitute vehicles (including those of other operators) or ancillary facilities. The route used will be at the discretion of the company.
The Airport Hopper service is operated under National Transport Authority issued Route Licenses. Under the terms and conditions of our route licenses, we are not permitted to carry any passengers who are not travelling to, or from Dublin Airport.
All quotations are at the discretion of the company. All rates are subject to change. The company must honour any quotation issued in writing within six months of travel.
Any deposit requested must be paid by the date stated, and payment in full must be made before embarking on a service, unless otherwise agreed by the company. The company reserve the right to refuse any pre-paid passenger who does not supply the relevant documentation/voucher to confirm their payment.
All Cancellation Charges are as follows
Within 7 days prior to date of travel/coach booking date: 50% Charge of full ticket/coach booking price
Within 5 days prior to date of travel/coach booking date: 75% Charge of full ticket/coach booking price
Within 48 hours or ‘No-show’ to date of travel/coach booking date: 100% Charge of full ticket/coach booking price
Coach Hire Cancellations
All coach hire cancellations must be received in writing no less than 14 days prior to the date of hire. A 15% administration fee will automatically apply to any cancellation.
Any feedback to Airport Hopper team please fill in this form.